For All the Programs:
All our Programs including, but not limited to, Textbook, Workbook, CD, and Reference Material have been Copyrighted by Logistics Training Systems, Inc. All intellectual property rights owned by Logistics Training Systems, Inc. are protected by United States Copyright Laws, other applicable copyright laws, and international treaty provisions. Logistics Training Systems, Inc. retains all rights not expressly granted. Further; no part of this course may be copied, reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system, without permission in writing from the copyright holder. Creation of derivative works or compilations is forbidden. Although a company, organization, or some other entity may provide the funds to purchase a program from Logistics Training Systems, the right to use the program is solely for one individual person.  Any litigation arising out of any part of this agreement must be filed in Ashe County, North Carolina and not by the application of choice of law principles or the laws of any other state or country. You agree that the federal and state courts located in Ashe County, North Carolina shall have exclusive jurisdiction and venue over any action brought to enforce the rights and obligations in or arising from this Agreement and each of the parties irrevocably submits to the jurisdiction of such courts. The information, products, and services included in or available through Logistics Training Systems may include inaccuracies or typographical errors.  Courses may not cover all areas of a particular topic or subject matter.  After you purchase a course or product offered by Logistics Training Systems and upon issuance to you of access passwords, and by either the lapse of the five days return window, or by the submissions of lessons, or by the downloading of online material,  your fee is non-refundable.  The fee is non-refundable even if you are not able to access any online material because of Internet or computer incompatibility or related problems, or because the consistency or quality of the online courses is affected by Internet or computer incompatibility, Internet outage or interruption, service provider interruption or related problems. If you are dissatisfied with any portion of the Logistics Training Systems website or services or courses, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Logistics Training Systems website or courses or seminars. Logistics Training Systems, directly or through its representatives or instructors, does not and cannot offer legal advice to you or your company.  If you seek or need legal advice or guidance, please retain the services of a competent attorney. While Logistics Training Systems may employ instructors who are also attorneys for the purpose of Logistics Training Systems courses, these instructors are acting solely as consultants, not as attorneys. The student understands and agrees that Logistics Training Systems in no way guarantees a passing grade in the US Customs Broker's License Test as a result of purchase of the study materials and classes and that success in the exam is the sole responsibility of the student and is in no way the responsibility of Logistics Training Systems.  A failing grade on the exam in no way entitles the user to a rebate or refund of purchase. Logistics Training Systems reserves the right to postpone or relocate to another city any class that does not have a minimum attendance; such minimum is at the sole discretion of Logistics Training Systems. Because the size of the classroom programs is limited, Logistics Training Systems reserves the right to close registrations before the advertised date, once the quota has been filled.


FORCE MAJEURE:

The performance of Logistics Training Systems is subject to acts of God, war, government regulations, disaster, strikes, civil disorder, terrorism, complete curtailment of transportation or other emergencies making it illegal or impossible to hold a class in any advertised location. In such an event, prompt notice shall be given of cancellation, along with the rescheduling of the class at another time or location. There will be no re-registration fee, if Logistics Training Systems cancels because of Force Majeure. However, if you miss the subsequent class, you will not be rescheduled for another class. Terrorism is defined as acts of persons acting on behalf or in connection with any organization which carries out activities within the United States directed toward the overthrowing or intimidation of the United States government by violence or other force, which is intended to cause serious bodily injury. War is that which is declared by Congress.

Ordering Online:
Our online credit card processing is done through SSL secure connections with Authorize.net. LTS excepts Visa, MasterCard, American Express and Discover. Our corporate accounts are maintained with Wells Fargo Bank. There are many scams out there, so we feel transparency is the best policy and urge you to do your homework prior to dealing with any online organization.

Although a company, organization, or some other entity may provide the funds to purchase a program, the person registered is to be the sole recipient of the study materials, the passwords, and or seminars. There will be no replacement or substitution of personnel once the passwords have been issued. By placing an order you represent and warrant that you are 18 years of age or older and that all the information you are providing, including your e-mail address, is accurate, current and complete. Unless your order is being shipped within the State of North Carolina, it is your sole responsibility and not that of Logistics Training Systems to pay any applicable sales and/or use taxes that may arise from your order.

All orders of available products are shipped within two business days. Orders placed Friday after 2 PM EST through Sunday will ship on the second business day. No deliveries will be made on weekends or holidays. Ground Service is available ONLY in the 48 contiguous states. Please choose either Overnight or 2nd Day delivery for: Alaska, Hawaii, Puerto Rico and US Possessions. For international shipments, please contact us at shipping@LogisticsTS.com with your name and shipping address, and we will give you a quote for shipping to that address. Failure to do so may result in your order being delayed. Ground Service is not available to P.O. Boxes, so please supply a physical address for delivery. Some rural addresses may require an additional day for delivery.

Return Policy 

If you decide to return any of our study materials within the one week decision period, you must obtain an RMA (Return Merchandise Authorization) number from Logistics Training Systems, Inc. Once a RMA is issued  your password into the Students Corner will be voided. The products must be returned to our warehouse within ten days, or a refund will not be issued. DO NOT WRITE OR MARK ON THE MATERIALS. All returned products must be in 100% complete condition. Products must not have been written on or defaced. All returns must be prepaid and insured to our returns warehouse. The customer is responsible for shipping returns to our warehouse and all the shipping costs. We ask that shipments to our returns warehouse be sent via UPS, FedEx or other traceable method, so that you may receive a tracking number which will allow you to be sure that the shipment arrives at its destination. Logistics Training Systems, Inc. reserves the right to reject any packages that do not meet any of the above criteria and impose a twenty percent (20%) course cancellation and re-stocking fee on all returns. Refunds will be based on the amount of the course canceled, less shipping and restocking fees. All refunds will be made by company check within 15 days of returned merchandise being received by our warehouse.

Payment must be received in full before any materials will be sent out. There will be a $30 fee for any returned checks. Personal Checks must clear our bank before any study material are sent out. This Agreement constitutes the entire agreement between you and Logistics Training Systems and supersedes all prior agreements and understandings, whether written or oral, with respect to the subject matter of this Agreement.